Currently,we ship within Australia,United States of America,Canada,Japan,New Zealand,Singapore,South Korea, Hong Kong, China, Indonesia, Philippines, Macau,Taiwan,Thailand,Saudi Arabia,United Arab Emirates,Qatar,Mexico, Argentina,Colombia,Peru and countries within the European Union
We are growing rapidly and will add other countries soon. Please subscribe to our newsletter if you would like to receive updates.
Australia delivery takes business days 7-12 days
US delivery takes business days 7-10 days
Canada delivery takes business days 7-11 days
New Zealand delivery takes business days 7-11 days
Rarely longer depending on the customer location (local festivities or Customs order processing).
Delivery may take longer than usual due to COVID-19.
SHIPPING: Due to global health events beyond our control, International Experss are currently experiencing shipping delays. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed.
INTERNATIONAL CUSTOMERS: We ask that all international customers take note of your own tracking information and receipt as we won't be able to track or monitor this for you. International return packages can take 4 weeks or more to reach our facility. Your return may delayed in getting back to us due to delays with international carriers.
Our customers and our team remain our top priority. We will continue to update our website if any additional delays are expected.
CAUSES OF DELAY
Tracking updates can be delayed when the following force majeure event happens:
1. Delays/closures due to the impact of the COVID-19
2. Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)
3. Local reasons such as strikes, statutory holidays, major international conferences, etc.
4. Shortage of peak season flights & personnel and other local reasons
NEED MORE HELP
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us. Our customer service will get back to you as soon as possible.